Author: admin
How to find small firm marketing success – Part 1
Small firms may have fewer resources than larger firms, but that doesn’t mean they can’t be just as innovative, resourceful and successful in their marketing. At a recent Legal Marketing Association event, small firm marketers shared tips and advice on maximizing their marketing efforts. But you don’t need to be a small law firm to take advantage of these ideas. Here are some great takeaways for any professional service firm:
1. Define your unique value proposition. You don’t want to sound like everyone else so make sure you have a clear idea about what you offer clients that differentiates you from competitors. Think about where you have expertise, what are your niches, and where you provide the most value. If you need help, bring in an outside perspective to talk to you and your clients. And once you’ve done that, make sure your branding and content marketing strongly conveys and reinforces your difference.
2. Get internal staff involved. Engage staff and give them opportunities to contribute to your marketing. Of course, not everyone will be happy about the “opportunity.” Public praise is a great motivator as are small gifts. Also offer real benefits to them like learning new skills. Train administrative assistants to manage social media on behalf of members who don’t feel comfortable with it. Pay for classes for someone to learn design skills to help with small tasks.
3. Be smart about how you and others spend time. Prioritize, plan and organize. Create a written marketing plan. Establish an editorial calendar to make sure tasks are assigned and content deadlines are met. Set up procedures to help track and manage marketing activities and projects. But make sure you don’t have too many people involved or have staff with too many other responsibilities. Despite what I said above about leveraging internal staff, marketers should focus on marketing. Other staff should have their defined roles too. But when those last minute requests inevitably come in, you need to get help.
4. Constantly measure marketing results and share data about ROI. Too often firms will continue with specific marketing efforts long after they have ceased working. Sponsoring particular events, advertising in certain publications, and other tactics might have worked once and so the firm is comfortable with it and doesn’t want to stop. The way to combat this is to look at the results. If you sponsor a golf outing every year, but you haven’t gotten a client in years from it, ask yourself whether that money could be better spent elsewhere. If you’re a small firm marketer, present the ROI data to the firm members and then provide a list of alternative ways to spend that money. (Of course, if the firm hasn’t been tracking results at all, then you need to start.)
5. Think creatively about events. Large events aren’t always better. Offer to do events in client offices. Conduct smaller, more frequent, or highly targeted events at the firm. Also explore doing webinars. They are less costly and less time-consuming to produce. The turnaround time is also quicker to take advantage of new developments or hot topics. Virtual events can be a more interesting or engaging way to provide information to clients than the ubiquitous client update.
A small firm budget doesn’t have to mean small results. Plan carefully, try new things, and leverage your existing resources to improve your marketing. In my next blog post, I’ll cover more tips for small firm marketing success.
Attract more clients with niche-focused marketing
Are you worried you may lose business if you don’t market to every kind of client you’re capable of handling? A lot of marketing by professional service firms suffers from focusing on too broad a market. Although being more general theoretically gives you a larger potential audience, you can’t really be everything to everyone and your prospects know it. In fact, a Hinge Marketing study found that the fastest-growing firms tend to be specialists in a carefully targeted niche. Why is this? What are the benefits of focusing on a niche practice? Here are 7 of them:
1. Differentiating your practice. We’re all suffering from information overload and offering your audience more generic services and resources won’t set you apart and get you noticed. Marketing a specialty sets you apart from the competition because it forces you to clearly define what you do and what you know in a highly specific way that is different from other firms.
2. Fewer competitors. There are tons of firms that say they serve business owners or high-wealth individuals or they can handle a laundry list of issues for any size company. So if you target your marketing message that broadly, you are going to be competing with all those firms. On the other hand, focusing on a particular industry, type of service or other niche means you have a smaller group of firms who directly compete with you.
3. Better quality leads. How good are the leads you are getting? Are they truly solid prospects? Do you have a high conversion rate? Marketing yourself broadly may bring in more calls, but if they don’t convert to business then it’s not really helpful. Having a well-defined specialty means people have a better sense of the kind of work you do and whether your expertise is a match for what they are looking for from a firm. The ones who call you are specifically interested in your niche practice and that means they are more likely to become clients.
4. Becoming an expert. Your prospects don’t want a generalist; they want a specialist who understands their needs, concerns and industry/situation. By defining a niche, you can really get to know it well and showcase that expertise. Monitor the relevant developments and trends, learn the industry and the key players, influencers and competitors. The more you know about your niche, the better you can provide insightful information to your audience and position yourself as the go-to expert.
5. Knowing your audience. If you have a niche, you need to know who you are targeting with a lot of specificity. Who are they? Where are they? What are their challenges? Where do they turn for information? Imagine trying to understand all of this if you have a general audience. By specializing, you are in a better position to understand how to help your prospects solve their problems and make them satisfied clients.
6. Targeting your message. When you focus on a niche, you can develop better distribution channels for getting your message out. You know where your audience is and you can deliver the message to them. That means taking the time to join and get involved in the groups your audience is involved with, write for the publications they read, and build relationships with the influencers they trust.
7. Maximizing resources. If you’re trying to hit everyone, you will be stretching your time and money very thin. Instead concentrate your resources on your niche. You will find it easier to leverage your marketing and content efforts. Whatever you’re doing to showcase your expertise – writing, speaking, networking, search engine optimization, partnering – can all work together to help you amplify your message and get you more bang for your buck.
Still worried about losing potential clients you were qualified to handle? Marketing a niche doesn’t mean you’re only taking clients in that one area. And there is nothing to say you should only have one niche. The larger the firm, the more specialties you may want to have. However, keep in mind all the benefits described above and stay focused on your best niches for success.
5 musts for being a thought leader
Your clients and prospects are inundated with information online to help them solve their problems. Some of the information is genuinely educational; most of it though is self-promotional or generic. How do you stand out and get noticed as the one they should turn to for help? One way to break through the clutter is to focus on thought leadership.
What is a thought leader and why do you want to be one? There are lots of definitions, but I like this one from Forbes:
A thought leader is an individual or firm that prospects, clients, referral sources, intermediaries and even competitors recognize as one of the foremost authorities in selected areas of specialization, resulting in its being the go-to individual or organization for said expertise … [and thereby] significantly profit[ing] from being recognized as such.
As the go-to expert, you’re likely to profit in many ways. Regardless of whether it directly brings in new business, thought leadership helps to differentiate you from competitors, expand your reach, and build relationships and trust with your audience. You’re also educating people and promoting deeper and more informative discussions, which is a public service.
That all sounds great, but how can you be a thought leader?
1. Understand your sweet spot. In his book, Epic Content Marketing, Joe Pulizzi defines the sweet spot as “the intersection between your customers’ pain points and where you have the most authority with your stories.” Take the time to really research your audience’s needs and concerns. Then consider what expertise and insights you can offer to help them. Don’t spend time talking about areas where you are not well-informed and don’t have much value to add. Focus on what you know best that can assist your clients.
2. Differentiate your message. Your strongest competitors will be trying to do the same thing you are doing – providing valuable content. Know what they are saying and doing and look for ways to be even better or different. For example, focus on a narrow niche, survey the industry and share research, have an opinion, identify trends, and provide insights. Give specific and actionable strategies taking into account whatever new developments are occurring. The point is to go beyond sending out a typical client alert that sounds just like the ones from every other firm. The Forbes article mentioned above provides a great example, but we’ve all seen examples of thought leadership. We know who is going above and beyond.
3. Have a strategy and goals and align the two. Being a thought leader is a lot of work and you want to be clear about what you’re doing, why you’re doing it and what you hope to get out of it. Seems pretty obvious, but the reality is too many firms start down a path without thinking it through. For example, you have an attorney who happens to be a prolific writer and speaker in a specific area of the law. The problem is that area is not very profitable or high priority for the law firm. How much effort do you want to put behind promoting expertise that isn’t a good fit for the firm? Or maybe the thought leadership is great and would be good for the firm, but it’s not being seen by the right niche audiences. Sometimes firms focus on getting the content piece right, but spend less time making sure the promotion and distribution is getting to their target market. You need to bring both parts together in a strategic way otherwise how are you going to profit from being a thought leader.
4. Write, speak and share information consistently. You can’t be a thought leader if you don’t put your thoughts out there. Write articles, blog posts, whitepapers, and books. Curate and comment on other people’s content. Speak at online and live events. Create video. Use social media. You don’t have to do them all, but put out content in different formats to maximize your reach and appeal to different audiences. And do this regularly. Thought leadership is a long-term strategy. People have to hear from you on a consistent basis. An occasional article or speech isn’t enough, even if it’s really great. Of course, there are lots of ways to repackage that great content to get more life out of it, but make sure you’re doing that. You must be visible on a regular basis.
5. Cultivate relationships with other experts, influencers, industry professionals, and media. As you develop your thought leadership, reach out to other authorities. Gather and share their insights with your audience, make introductions and give referrals, and offer to help them with their content. By assisting others, you’re getting your name out to key contacts in your field, developing deeper relationships, and it’s likely at least some people will reciprocate by helping you. It will also make your thought leadership better informed because you’re incorporating insights from others.
Becoming a thought leader is a long-term commitment and a lot of work. However, successful firms know the investment is worth it in order to not only survive, but thrive against the competition.
7 great ways to research your ideal buyer
How much do you know about your ideal buyer or client? In my last post, I covered 14 things you must know about your buyers in order to effectively focus your marketing. Now the question is where you can find that information.
In developing a buyer persona or client profile, you want it to be based on real data and research, not just what you think is true about your market. To that end, here are 7 ways to gather that information:
1. Existing data from clients/prospects. One of the first steps you should take is to look at what clients and prospects have already told you about themselves. When new clients and prospects come in, you should try to gather as much information as you can, such as their individual and company information, demographics, needs, how they got to you, etc. Go through your own database (or create one if you don’t already have one) and analyze and segment your contacts. You may be surprised by how much you can learn about what types of clients are attracted to you, at what times and under what circumstances. The data can reveal niches, trends, patterns and other useful statistics allowing you to better target your ideal audience.
2. Appending data. Often you can’t collect as much information as you would like directly from contacts. People hate to fill out forms and it can be difficult to get answers without annoying clients and prospects. In some cases, you can fill in the gaps by appending your data through third parties. There are services offering to fill in gaps in your data with financial and industry information, contact names, addresses, phone numbers and email addresses. There are also data mining and aggregation services which gather information from public sources and the internet.
3. Analytics. Your email, web and social media analytics provide a great deal of useful information to help you to create and hone your buyer personas. Understanding how, when and where people find you online and engage with you can reveal a wealth of information about them. For example, the key words they are searching online can tell you about their concerns or reveal trends. The third party sites sending traffic to you tell you about what information sources they may be using. When you produce content, analyze which types and outlets result in more site visitors, registrations, email click-throughs, and social media sharing to determine what resonates with your audience.
4. Surveys, interviews, focus groups. It’s crucial for your buyer persona to incorporate feedback from actual people. Affirmatively reach out to your clients and prospects. Find out how they found you, what their chief concerns and motivations were, how they went through the buying process, and what they like about your services.
5. Competitive intelligence. Yes you need to focus your research on your buyer, but you should also look at what your competitors are doing. In what ways are they targeting this buyer? How are they positioning themselves? You should look at their website, marketing materials, clients, and social media and web traffic. How are buyers connecting and engaging with them? From where are they getting their traffic? What distribution outlets are they using? The idea is to consider what are they doing differently from you and what lessons can you learn about your buyer.
6. Industry sources. It’s crucial to understand the industry in which your prospects operate. What is happening in their industry? Who are the relevant players? What are the key concerns? Research and subscribe to publications, blogs and other information resources relevant to your audience’s industry. Think about how these developments impact your clients and prospects both positively and negatively.
7. Social listening or social media monitoring. By actively monitoring social media channels, you can gain valuable information about your target audience. You can use social media to learn about industry developments and concerns, find influencers and communities, check out competitors, research leads, explore content ideas, and pose questions to your prospects. Join relevant LinkedIn groups, use Twitter to search for appropriate hashtags, follow companies and competitors, and set up alerts to stay current on your market.
You can do all of the above on your own, but there are also tools and service providers to help you with each of them. There are plenty of recommendations online for everything from CRM systems and marketing automation software to web analytic and social listening tools. For some suggested tools, see Social Media Today, Blogging Wizard and Curata.
Some of these may go beyond your needs and that’s fine. As I said in my last post, the important point is to not gloss over creating these profiles. The more you know about your buyer’s needs, the better you can tailor the substance of your message as well as how you promote it to them.
14 things you must know to target your ideal buyer
What do you know about the people and companies you are targeting for business? You may think you know enough since you have a fair amount of business already. However, if you want to bring in more new clients and build stronger relationships with the ones you have, you may want to look at how you can understand them better. The best way to do that is to create a buyer persona – that is, a profile of your ideal buyer or client. Your goal is to develop a detailed profile so you can identify what content your audience will find helpful and deliver it to them when and where they need it. In that way, you can showcase your expertise and build the trust and connections that will grow your business.
If you are looking to attract business clients, the first step is to think carefully about who you are targeting within a company. You should build a buyer persona around a specific person (or persons) within the organization. Then gather information on the following:
1. Company size and revenue. Potential for growth in the business, number of employees, and other factors may also be relevant.
2. Industry. You should understand your prospect’s industry as well as what is happening in that industry – news, developments, economic issues, key players, etc.
3. Competitive position. Who are your prospect’s main competitors and how do they compare?
4. Location. Where are your prospects and their customers?
5. Job title, responsibilities, and key demographics. Remember there may be differences among companies in how they title a position and the scope of the responsibilities so focus on the key attributes that define your buyer. The same is true with respect to demographic information. Consider the ones that are most important.
6. Role in the decision-making process. Within a company, are you targeting an influencer, the actual decision-maker or the person researching and gathering information? The point is that if there are multiple people involved, you want to make sure your content is appropriate to each one.
7. Buyer’s journey. How are buying decisions made? What are the steps and who controls and influences each one? What factors are most/least important at each stage? How are potential vendors identified and researched?
8. Behavior patterns/motivations/objections. What causes your prospects to seek outside resources? What are the arguments or objections you anticipate hearing during the decision-making process? What do they value and trust? What are their communication preferences?
9. Budget and priorities. How much money do they have to spend and what are their competing concerns?
10. Interests, concerns, goals and pain points. What do your prospects care about? What are they looking to achieve and what are their problems and stressors?
11. Information sources. Where do your prospects turn to for information about their industry or to solve their problems? How often and in what format do they prefer to receive information (email, print, webinars, live events, etc.)?
12. Other service providers. Are your prospects using several service providers in your area to handle their needs? If yes, who are they and how and why is the work being distributed among the firms?
13. Up-selling/cross-selling. Could they have need of other services you could provide?
14. Level of knowledge about your services. Are you dealing with experienced buyers? Have you worked with them before?
In creating your buyer persona, you can turn to free basic templates offered by HubSpot and Buyer Persona Institute to help get you started or work with an experienced marketer. However, the important thing to remember is to not gloss over creating these profiles. Know your buyers so you can tailor the substance of your message as well as how you promote it to them.
Now that you know what you need to know about your buyer, how do you find this information? That’s the subject of my next post.
Is there a place for “canned” content in your firm’s marketing?
Are you using canned content? On one level, I’m surprised how often I see professional service firms relying heavily on content from third party providers for their content marketing. I understand why firms choose to use this content. They appreciate the value of providing regular information to their clients and prospects, but they don’t feel they can do that work themselves. As a content marketer, I try to convince them they can and should produce their own original content. However, is canned content all bad?
The first issue is defining canned content. The term itself has a negative connotation, but encompasses a wide-range of information from different quality sources. This is content created by various publishing, website and marketing companies to be licensed for firms to use on their websites and in newsletters. These companies often focus on providing content to specialized and regulated professions. The material is not custom content developed for a particular client and it is not licensed content republished from premium publications (think NY Times, Reuters, etc.).
What are the pros and cons of using this content?
Pros:
1. Regularly delivered, solid information. It’s important to stay top of mind with clients and prospects and constantly sending them promotional material will just annoy them. These services allow you to provide some useful information on a regular basis. Assuming your source is top-notch, the content should be well-written and accurate.
2. Specialized content may be available. As mentioned above, you can often find providers who specialize in content for your profession or subject area, such as accounting, finance, tax or employment law. In the case of some regulated industries, like the financial industry, the material may even meet strict compliance requirements and be pre-approved for use.
3. Less investment. It takes less time, money and staff to license third party content, than to create it yourself. However, pricing does vary greatly.
4. Copyright is not a concern. If you want to republish all or substantial portions of third party content, then licensing is the ways to go. You don’t have to worry about fair use, getting permissions or other rights issues. The information can also reside on your own website so you’re not linking off to other sites and sending readers elsewhere.
5. Other benefits. Some of these services provide everything from design templates, to email platforms and tracking.
Cons:
1. Generic content. By its nature, canned content is meant to appeal to a wide-range of people. Therefore it tends to be very generalized, providing information that is more of an overview for a broad audience. It’s less likely to be targeted or relevant to your audience’s needs and wants. So it will be less interesting and thus, probably not very effective as a tool to attract and retain business.
2. Impersonal. Since the material is written by someone else, it won’t have your “voice.” It also won’t reflect your unique message and help build your personal brand. Most likely your audience will recognize your content as canned and wonder why you sent it. People are inundated with too much information as it is. Providing them with something they could get elsewhere and you didn’t put any personal effort into, won’t make them feel you really want to engage with them.
3. Not a differentiator. Since the content is generic and impersonal, it won’t differentiate you from your competitors. Some of those competitors may even have the identical content on their site. Worse, they may have great content and yours is canned. You will miss an opportunity to stand out and position yourself as a true expert, thought leader and trusted advisor.
4. No SEO benefit. This is duplicate content that appears on multiple sites so it won’t help you be found online by search engines. Google rewards sites with original content and penalizes low quality sites with duplicate content.
5. Limited rights. It’s likely you have restricted rights to edit or modify the content. This means you can’t repurpose and leverage the material in different ways to get more value out it.
Is there a role for canned content?
I believe firms that use such content realize there is value to content marketing, but need to fully appreciate how important it is to be different when there is already an overwhelming amount of information available to people.
If you want to use some canned content to help get your content marketing off the ground, then use it selectively and in combination with your own material. First, look closely at what your vendor is providing to you. Make sure the material has some value for your particular audience and then consider how you can make it more useful. Is it basic introductory content? Then organize and label it that way so those who are interested can easily find it. Then look at ways to enhance it. Write up your own commentary and takeaways. Provide related checklists, tips and case studies. Use the canned content as inspiration for writing your own pieces that take the subject matter to a new level. Think about how it applies to your specific audience and your own expertise.
The point is you can start small. You can bring in original, personal and targeted content a little at a time while you phase out the use of canned content. In the end, you’ll do a much better job of differentiating yourself and building stronger relationships with your audience. And that will drive your business success.
Why you should give away the secret sauce
Many professional service firms I have worked with tout their superior experience and knowledge as the reason they should be hired over their competitors. Yet those same firms are concerned about truly demonstrating their expertise through public writing and speaking because they would be giving away their “secret sauce” for free. The end result is they put out a lot of bland generic information that sounds like everyone else, instead of specific helpful content that would differentiate them from the pack.
Now I agree you don’t want to give away proprietary information. However, before you produce another mediocre piece of content (or don’t produce any content at all), ask yourself these 3 questions:
1. Is it really your secret sauce?
Everything you know is not proprietary. Just because you provide some helpful advice, tips, or other information doesn’t mean you’ve given it all away. For years I recruited attorneys and accountants to author 500+ page tomes, yet I never heard anyone complain they lost potential clients because they wrote a book and clients didn’t need them anymore. There are plenty of ways to provide meaningful insights without solving every potential problem your audience might have.
Your real secret sauce is being able to understand and analyze your client’s specific issues as well as the big picture. It’s putting together and implementing a plan of action to help them. Those skills are harder than you think to translate into articles or presentations. Don’t worry about giving it away for free. Focus on showcasing the underlying knowledge and unique value you bring to your clients.
2. What are prospects really going to do with your content?
Professionals fear people will take their advice, do it themselves and they will lose business. But if it was that easy for others to do it themselves, then why did you need all that extra education, training and years of experience? Okay you know they can’t handle it, but they think they can do it themselves and so now you lost the client. But did you really want that client? The one who thinks they can figure out what you do by googling their problem. Do you think they were genuine prospects for you? Most likely they wouldn’t have hired you to do the work anyway. However, when it becomes too much to handle or if they have a future problem, they may remember the useful information you provided them for free.
Educating your audience is a good thing even if it doesn’t result in immediate business. This is the essence of content marketing. Consistently producing and delivering practical and informative content is an excellent way to gain visibility and engage and retain your prospect’s attention. In the professional services world the sales cycle can be very long or very short. Either way you want to become a trusted resource so that when prospects are looking for help, you are top of mind.
3. Can your content help you bring in or solidify new business?
Publishing useful and targeted content is an excellent way to get found by search engines. In fact, content creation is the most effective tactic for search engine optimization (SEO) and B2B marketers rank SEO as one of the top lead generation tactics. (Source: MarketingSherpa) Websites with lots of real content show up higher in organic search rankings so it make sense to put out information that will help bring prospects to you.
What about where someone already knows about you? Maybe they were referred to you or met you at an event or even worked with you on another matter. Word of mouth, referrals, and networking are top lead sources. However, it’s very likely those prospects will also google you and look at your website and LinkedIn profile. Showcasing high-quality valuable information helps give you credibility, enhances your reputation and establishes you as uniquely knowledgeable, trustworthy and client-centric. The reverse is also true. In a recent Hinge survey, 52% of respondents ruled out referrals to professional service firms before even speaking with them. Many of their top reasons focused on the fact that the firm didn’t demonstrate online how they could help clients. Unclear marketing materials that were too sales-oriented and poor quality content all contributed to keeping a referral from following up with a firm.
When you’re thinking about preparing that next article or speech, ask yourself these 3 questions. Hopefully your answers will lead you towards producing the kind of content that will get you noticed and grow your business.
10 dos and don’ts for creating a great presentation
In the last few weeks, I’ve attended several seminars with lawyers, accountants, and financial advisors as speakers. Most of the time, they presented a PowerPoint or gave handouts to go along with their program. Unfortunately, too often they didn’t make the most of those written materials – a lost opportunity considering that in-person events are one of the most effective marketing tactics available. (Source: CMI) With those seminars fresh in my mind, here’s my list of 10 dos and don’ts.
1. Don’t bury your best points. Often I see great information lost within a lot of content that is of less interest. Not everything you say is created equally, at least so far as your audience is concerned. Therefore, you shouldn’t put equal emphasis on all your ideas in your written (or spoken) materials either. The real problem here is not being sure what you want to say and how to say it. Make sure you understand your audience’s interests and your message. Organize your thoughts and focus on delivering and highlighting your strongest points in your presentation.
2. Don’t go into too much detail in writing. Your slides don’t need to restate everything you want to discuss. You want this to be an outline and your speech will fill in the blanks. Remember too that if you have a lot of text, your audience may be reading it instead of listening to you. Or else they may feel they don’t need to listen to you because they’re getting all the pertinent information in the written presentation and they can read it later.
3. Do leave them wanting more. In many ways, this is the flip side of writing too much, but also brings in the point that you want to engage your audience. You don’t want to answer every question in your presentation. You want to start a conversation. Give attendees reasons to ask questions or make comments during or after the program. You also want to let the audience know how to follow up with you and about where they can look for additional resources, including your own site. This is a great way to bring people to you and drive traffic to your website.
4. Don’t clutter up your slides visually with too much text or images on a page. I know if you are doing a lengthy program, the tendency is to want to put a lot on a page to make the PowerPoint fewer pages, but it’s better to add pages. There is plenty of advice online about fonts, line spacing, number of words per page, etc. Feel free to google it and find what looks best for your presentation. You can also go to SlideShare and look at what other people/companies are doing in your field.
5. Do incorporate charts, infographics, photos and other visuals. Not only will your presentation look more appealing, but it will have more impact. Studies show that 90% of the information transmitted to the brain is visual.
6. Do use handouts when necessary. One of the events I just attended had dozens of charts and graphs. The speakers showed them onscreen where they were hard to read with lots of detail and explanatory text in small print. Giving everyone a print copy during the program would have helped.
7. Don’t make everything a handout. No one wants to carry all that paper so they’ll just throw it out. Also when you provide handouts, people may focus on reading them instead of paying attention to you. Your materials can always be emailed to attendees afterward.
8. Do check for typos. You should always have someone else proofread it. Few people can actually check their own work well.
9. Do have some fun with it. I know some of these topics can be pretty dry, but try to inject your personality and humor into both the spoken and written materials. It makes it more engaging and memorable for your audience.
10. Do invest time and resources in creating good presentation materials. Too often I think slides are done in a rush. I don’t know if it’s because the importance is underestimated or if the speaker just doesn’t know better. You want it to reflect well on you at the time of the presentation. Just as importantly though, those slides can be repurposed and promoted via different channels to give you additional exposure after the event. The PowerPoint can be posted on your website, on SlideShare, on your LinkedIn profile, emailed to clients and prospects, broken into smaller chunks of content and otherwise reused and distributed. Therefore, if possible, get the help of writers/editors and designers. Ask others for their opinion on your slides.
Remember your written materials are an important part of your whole presentation. They should complement and reinforce your speech. Spend the time to do it right and make the most of it both during and after your presentation.
Hitting your content marketing sweet spot
In a recent study reported by MarketingSherpa, business owners were asked for their biggest criticism of the information they received from vendors. Not surprisingly, the majority said it was too sales-oriented.
Clients want help with their problems from people they trust, not sales pitches. The way to prove you can be their trusted resource is by providing material that’s interesting, relevant and useful to them. But the problem is coming up with content that is both compelling to your audience and promotes your brand message and expertise – aka your sweet spot.
In his book, Epic Content Marketing, Joe Pulizzi defines the sweet spot as “the intersection between your customers’ pain points and where you have the most authority with your stories.”
So how can you hit your sweet spot?
Identify your unique value proposition.
How would you describe your expertise? What are you more knowledgeable about than your competitors? Have you worked with particular kinds of businesses or industries? Do you have experience with certain types of issues? Are you well-versed in regional or local concerns? What special skills, education or training do you draw on in doing your work? What passions, values and point of view express your brand and make you stand out?
The good news is it isn’t as hard to figure this out as you might think. One of the easiest ways to start is to consider in what situations do you feel the most comfortable and confident answering questions and giving advice. Also think about when and for what reasons people turn to you for help. When you really know your stuff, you share useful information readily. You can talk at length and people find you helpful.
If you’re still not sure what sets you apart in the marketplace, ask others – colleagues, clients, industry experts, peers – for their thoughts.
Your goal is to be able to clearly explain your unique value so your content marketing consistently expresses that.
Understand your target audience(s).
In a previous post, I talked about making sure you identify the audience(s) you want to target with your marketing and then research their interests and pain points. You should take this even further and actually create buyer personas – that is, develop profiles for each type of buyer you are targeting. What are their key demographics and behaviors? For example:
- Job title and responsibilities
- Role in the purchasing process
- Company size
- Industry
- Location
- Budget and priorities
- Concerns and stressors
- Level of knowledge about your products/services
You should also have a good understanding of their decision making process. What issues or circumstances cause them to look for help with their problems? Where else do they turn to for information? When do they hire you and why do they like you?
Also think about what stage in the buying process is your marketing going to target. Are you trying to attract prospects doing initial research online? Or are you nurturing a lead and trying to move them closer to a sale? Your audience may have different needs and interests as they move through the sales funnel and your content needs to be targeted accordingly.
Don’t skimp on the research. Survey your market, monitor industry developments, and look at what your competitors are doing as well as what the competitors of your customers are doing. Also analyze your own data – email and social media statistics and website analytics – to determine what topics or content types are getting better results with your audience. If you have multiple audiences, then make sure you understand each one in this way.
The point is the more you know about their needs, the better you can tailor the substance of your message as well as how you promote it to them.
Bringing it together.
Going back to Joe Pulizzi, think about “where can you be the leading expert in the world that truly matters to your customers and your business?” Your content won’t resonate unless you can speak credibly (and passionately) about topics your audience cares about.
So where do your expertise and audience’s pain points collide? Hopefully this exercise will help you hit your own content marketing sweet spot.
